Refund policy

Damages and issues
Please inspect your order when it arrives and contact us right away (within 24 hours of receiving your item) if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right.

Cancellations
All orders are final once placed. Every piece is made to order, so as soon as you place your order we begin ordering your item in the color and size you selected. For this reason, we are unable to cancel or change orders after they are placed. Please double-check your item, size, color, spelling, font, thread color and placement before checking out.

Exceptions / non-returnable items
Due to the nature of our products, we do not accept returns. All products, including custom and personalized items, special orders, and personal care goods, cannot be returned.
You can always contact us with any issues or concerns at info@westinandco.com.

Exchanges
Because our products are made to order, we cannot accept exchanges on any item. We highly encourage you to check the size charts on each product page to confirm the right fit. If there is an issue with your item, please reach out to us at info@westinandco.com.

Refunds
Due to our no cancellation, no return and no exchange policy, we cannot process refunds. If your item arrives damaged, defective or incorrect, please contact us within 24 hours of delivery so we can make it right.